Refund Policy
Last updated: January 2024
1. Payment Terms
- Payment is due upon completion of work
- We accept cash, check, and major credit cards
- We do not require upfront deposits for residential projects
- Commercial projects may require a deposit per contract terms
2. Satisfaction Guarantee
We stand behind our workmanship with a 12-month warranty. If you are not satisfied with the quality of our painting work, please contact us within 7 days of project completion. We will return to address any legitimate concerns at no additional charge.
3. Refund Eligibility
Refunds may be considered in the following circumstances:
- Services not rendered as agreed
- Billing errors or duplicate charges
- Quality issues not addressed after warranty claim
4. Cancellation Policy
- Cancellations made more than 48 hours before scheduled work: No fee
- Cancellations made less than 48 hours before scheduled work: $100 fee
- If materials have been purchased specifically for your project: Cost of materials may be deducted
5. Requesting a Refund
To request a refund, please contact us by phone or email with your project details and reason for the refund request. We will review your request and respond within 5 business days.
Broughton Painting & Decor Co
Phone: (301) 420-4447
Email: info@oswegofriends.com